Home services in Kathmandu

Delete your Samadhan account

Last updated: 25 July 2026

This page explains how to delete your account and the data associated with it in the Samadhan app (com.samadhan.services), developed by Samadhan, Kathmandu, Nepal. You do not need to have the app installed to make the request.

How to request deletion

Email samadhan0247@gmail.com with the subject “Account deletion request” and include:

the email address or phone number registered on the account;
whether it is a customer or vendor account.

We will confirm the request from the registered address and complete the deletion within 30 days. You can also open a ticket under Help & Support in the app.

Before you delete: an account cannot be deleted while it has a booking still in progress, or — for vendors — while there is commission owed on the wallet. Finish or cancel the active job, and settle any outstanding balance, then the request can go ahead. Deletion is permanent and the account cannot be restored.

What is deleted

Your sign-in credentials, so the account can no longer be used
Your name, phone number, email address, age and profile photo
Your saved addresses and map locations
Your notification token, so no further notifications are sent
For vendors: your shop location, trade and skills, and any identity document number or ID photo held from your vendor application

What is kept, and why

Records of past bookings are kept after deletion, with your personal details removed so they can no longer identify you. We keep them because:

the other person on that job — the customer or the vendor — is entitled to their own job history and receipts;
we are required to keep a record of commission charged and paid for accounting purposes.

Record	Kept for
Booking, receipt and commission records, with your personal details stripped	7 years, for accounting
Ratings and reviews you wrote, shown without your name	Kept, so vendor ratings stay accurate
Job chat and support messages attached to a past job or ticket	Kept with that job or ticket, no longer linked to your identity
Records needed for a fraud, safety or legal investigation	Only as long as the investigation or legal obligation requires

Questions

Email samadhan0247@gmail.com. See also our Privacy Policy.