Home services in Kathmandu
Last updated: 25 July 2026
Samadhan (“we”, “us”) operates the Samadhan mobile app, which connects customers in Kathmandu with local service providers (“vendors”) for plumbing, electrical, moving, handyman, emergency work and bike rides. This policy explains what personal data the app collects, why, who it is shared with, and how you can have it deleted.
It applies to the Android app com.samadhan.services and to every account type in it: customer, vendor and administrator.
Samadhan, Kathmandu, Nepal, is the controller of the data described here. For any privacy question or request, contact samadhan0247@gmail.com, or use Help & Support inside the app.
| Data | When | Why |
|---|---|---|
| Name, phone number, email address | Sign-up and profile editing | To create your account, identify you on a job, and let the other party reach you |
| Password | Email sign-up | Stored and verified by Firebase Authentication — we never see or store it ourselves |
| Age (optional) | Profile | Shown on your profile |
| Profile photo (optional) | Profile | Shown to the person you are matched with on a job |
| Addresses — area, street, landmark, zone and map coordinates | Saved address book and at booking | So the vendor can find the job location |
| Job description and optional photos of the problem | Booking | So the vendor understands the work before travelling |
| Messages you send in job chat and in support tickets | While using chat or support | To let you coordinate with your vendor or customer, and to resolve support issues |
| Ratings and written reviews | After a completed job | To show vendor quality to other customers |
| Vendor applicants only: trade, skills, years of experience, shop location, government ID (citizenship) number and an optional ID photo | Vendor application | To verify that a vendor is a real, identifiable person before letting them into customers’ homes |
| Data | Why |
|---|---|
| Precise device location (GPS), while the app is open and in use | To place your pin on the map when you set a job address, to show nearby services, to match a job to vendors within range, and to show a vendor’s live position on the tracking screen during an active job |
| Notification token | To send you push notifications about your bookings |
| Account identifier (a random user ID) | To link your bookings, wallet and messages to your account |
| Crash and diagnostic data | Collected by Google Firebase to help us fix faults |
Location is never collected in the background. The app only reads your location while it is open on screen. It does not track you after you close it, and there is no continuous location history.
We do not collect card, bank or wallet payment details. The visiting charge and the job price are paid in cash directly to the vendor. We record only the amount and that it was paid in cash, for your receipt and for the vendor’s commission accounting.
We do not use your data for advertising, and we do not sell or rent personal data to anyone.
Once a vendor accepts your booking, that vendor sees your name, phone number, address, landmark, job location, job description and any photos you attached — they cannot do the job without them. You in turn see the vendor’s name, phone number, trade and rating. Nobody else on the platform sees this. Before a vendor accepts, they see only the service, area and job description.
Samadhan staff can view accounts, bookings, support tickets and wallet records in order to run the platform and resolve disputes.
These providers store data on servers outside Nepal and act only on our instructions.
We may disclose data where we are required to by law, or where it is necessary to investigate fraud or a threat to someone’s safety.
Data is transmitted over encrypted connections and stored in Google Firebase. Access rules restrict each account to its own data: a customer cannot read another customer’s bookings, and a vendor can only see jobs offered to or accepted by them. No system is perfectly secure, but we take reasonable steps to protect your information.
Samadhan is not intended for children under 16. We do not knowingly collect data from them. If you believe a child has created an account, contact us and we will remove it.
If we change this policy we will update the date at the top and, for significant changes, notify you in the app.
Email samadhan0247@gmail.com or open a ticket under Help & Support in the app. We aim to respond within 7 days.