Terms of Service
Last updated: 25 July 2026
These terms govern your use of the Samadhan app. By creating an account you accept them. If you do not
agree, please do not use the app.
1. What Samadhan is
Samadhan is a booking platform. We connect customers in Kathmandu with independent local service providers
(“vendors”) — plumbers, electricians, movers, handymen, emergency trades and bike riders.
We are not the service provider. Vendors are independent and are not our employees or
agents. The work itself is a contract between you and the vendor. We are responsible for operating the
platform; the vendor is responsible for the quality, safety and legality of the work they perform.
2. Accounts
- You must be at least 16 years old and give accurate details.
- You are responsible for keeping your login secure and for activity on your account.
- One person, one account. We may suspend or remove accounts that give false information, abuse the platform, harass others, or attract repeated genuine complaints.
- You may delete your account at any time — see Delete your account.
3. Bookings and prices
Visiting services (plumbing, electrical, moving, handyman, emergency)
- A flat visiting charge applies per booking and is shown to you before you confirm. It covers the vendor coming to your location and assessing the job.
- The price for the work itself is quoted on-site by the vendor after they see the job. You are free to decline the quote.
- Both amounts are paid directly to the vendor in cash. Samadhan is not a party to that payment and does not hold your money.
Rides
- The fare is calculated from distance and shown before you confirm. It is paid to the rider in cash.
Online payment methods shown as “coming soon” in the app are not yet available. Until they are,
every payment is cash.
4. Cancellations
- You may cancel free of charge while we are still searching for a vendor.
- Once a vendor has accepted and travelled to you, the visiting charge may still apply — they have already done the travel the charge pays for.
- A vendor may decline or cancel a job. If that happens before anyone arrives, you owe nothing and we will try to find another vendor.
5. Vendor terms
These clauses apply to accounts approved as vendors.
- Approval. Vendors are admitted after an application and identity check. We may reject or later revoke approval.
- Commission. Vendors pay Samadhan a commission on completed jobs. The rate and what it applies to — the visiting charge only, or the whole job total — are set per service and shown in the app. For rides it applies to the full fare.
- Wallet. Commission is deducted from the vendor’s in-app wallet as jobs complete. New vendors get one grace job before a positive balance is required. Once the balance reaches zero or below, no further jobs can be accepted until the wallet is topped up. A balance may go negative, and the amount owed remains payable.
- Top-ups are currently arranged through Help & Support. Wallet credit pays commission owed to Samadhan; it is not a deposit held on your behalf and is not refundable in cash.
- Conduct. Vendors must arrive when they say they will, quote honestly, do the work competently and safely, and hold any licence their trade requires by law.
6. Your conduct
You agree not to:
- harass, threaten or abuse another user, in chat or in person;
- post content that is illegal, obscene, hateful, or that infringes someone’s rights;
- book jobs you do not intend to honour, or arrange work off-platform to avoid commission;
- impersonate anyone, or misuse another person’s address or phone number;
- interfere with or attempt to break the app’s security.
Chat and job photos are user content. You keep ownership of what you post and grant us permission to store
and display it as needed to run the service. You can report abusive content or block a user from within the
app, and we may remove content or suspend accounts that break these rules.
7. Ratings and reviews
Reviews must reflect a genuine experience of a real job. We may remove reviews that are fake, defamatory,
or unrelated to the work.
8. Disputes about a job
If work is not done properly, raise it with the vendor first, then open a ticket under Help &
Support. We will look at the job record and mediate in good faith, and can suspend a vendor. We
cannot, however, guarantee a refund of cash you paid directly to a vendor.
9. Liability
The app is provided as is. We do not guarantee that a vendor will be available, that a job will be
completed by a particular time, or that the app will be uninterrupted and error-free.
Because the vendor performs the work independently, Samadhan is not liable for loss, damage or injury
arising from the work itself. To the fullest extent permitted by law, our liability to you for any claim
connected with the platform is limited to the visiting charge or fare for the booking concerned. Nothing
here excludes liability that cannot be excluded by law.
10. Ending your use
You may stop using Samadhan and delete your account at any time. We may suspend or close an account that
breaches these terms, and vendors remain liable for any commission owed at that point.
11. Changes
We may update these terms. The date at the top will change, and continued use of the app after an update
means you accept the revised terms.
12. Governing law and contact
These terms are governed by the laws of Nepal. Questions? Email
samadhan0247@gmail.com or open a ticket under
Help & Support in the app.